CoinCorner FAQ: accounts, ID checks, payments and withdrawals
Short answers to the account questions people ask before and after joining CoinCorner: you need to be over 18 with ID and proof of address, you can pay by debit card or bank transfer but not by credit card, and you sign in at www.coincorner.com. Fees, custody and regulatory status each have their own page, linked at the end.
Account and ID checks
Who can open a CoinCorner account?
You can open a CoinCorner account if you are over 18, live in a market CoinCorner serves, and have valid ID, proof of address and an approved payment method, which means a bank account or a debit card. Companies, family offices and trusts apply through a separate business sign-up. The steps from sign-up to first purchase are on the page about how to buy Bitcoin on CoinCorner.
What documents does CoinCorner ask for?
CoinCorner asks for valid ID and proof of address when you open an account. Its main site does not list which documents count, so use the list shown during sign-up and upload clear, current copies. For a walk-through of the check, and whether Bitcoin can be bought in the UK without ID, read our guide to buying Bitcoin in the UK.
How long does CoinCorner verification take?
CoinCorner does not publish how long verification takes, so no figure is given here. The ID and address check is part of onboarding, and it has to be complete before you add pounds and buy. Clear photos and details that match your documents exactly reduce the chance of being asked again. If the check stalls, ask support through the contact page.
Which countries does CoinCorner serve?
CoinCorner lists 15 markets on its countries page, read on : Alderney, Brazil, the Cayman Islands, Curacao, El Salvador, Guernsey, the Isle of Man, Jersey, Mauritius, Monaco, New Zealand, Singapore, Switzerland, the United Kingdom and the British Virgin Islands. Residents of the United Arab Emirates use a separate CoinCorner company and its own section of the site. The list can change, so check it before you apply.
Logging in and troubleshooting
How do I log in to my CoinCorner account?
Sign in on the website at www.coincorner.com/login or in the CoinCorner app. If you have forgotten your password, reset it at www.coincorner.com/forgotten-password. Type the address or use a bookmark instead of following a link in an email or an advert, and check that the domain reads www.coincorner.com before you enter a password. The security page keeps the list of official CoinCorner domains.
What should I check if CoinCorner is not working?
Check four things first: that your internet connection works, that the app is updated to its latest version, that the address reads www.coincorner.com, and whether the website works when the app does not. If the fault remains, search the CoinCorner help centre, which is also the place for Bolt Card and Checkout faults, or contact support. No service-status page was found on the main site, and no response time is promised here.
Paying for Bitcoin
Can I buy Bitcoin with a credit card or PayPal?
No, not with a credit card: CoinCorner does not accept credit cards. You can pay with a debit card or by bank transfer instead. PayPal is not listed as a payment method on CoinCorner's buy page, read on . The methods that are accepted, and what CoinCorner charges to use each one, are set out under ways to pay for Bitcoin on CoinCorner.
Deposits and withdrawals
How do I withdraw pounds to my bank?
Withdraw pounds from your CoinCorner balance to your own bank account by bank transfer; if the money is in Bitcoin, sell it for pounds first. CoinCorner's buy page says deposits and withdrawals by bank transfer are free. Withdrawal times and limits are not published on the main site, so check the figures in your account before you rely on a date. Every published charge is in CoinCorner's published fees.
How do I send Bitcoin to my own wallet?
Copy a receiving address from your own wallet, choose to send Bitcoin in your CoinCorner account, paste the address, enter the amount and confirm. Sending costs the network fee shown on the platform before you confirm, and receiving Bitcoin is free. Check the address carefully, because a Bitcoin transaction cannot be reversed. Unfamiliar words such as network fee are in the glossary of terms.
Why is my payment delayed?
A payment is usually delayed for one of two reasons: your bank is still processing or checking a transfer, or a Bitcoin transaction is waiting to be confirmed by the network. CoinCorner does not publish arrival times, so none are quoted here. If money has not arrived when you expected it, send the amount, the date and the payment reference to support through the CoinCorner contact page.
Account security
How do I turn on two-factor authentication?
Two-factor authentication (2FA) is available on CoinCorner accounts and is switched on in your account settings. Once it is on, signing in needs a second step, such as a one-time code, as well as your password. The exact steps and the methods offered are not described on the main site, so follow the current instructions in the help centre. The security page covers more ways to protect your account.
Questions answered on other pages
Fees, custody, protection and regulation each have one page that owns the answer, so this FAQ links to it instead of repeating it. For background, read the longer guides in the learn hub or go back to CoinCorner home.
Still need help?
If your question is not answered here, there are three routes. CoinCorner publishes no support phone number, email address or opening hours on its main site, so each route starts online.
CoinCorner Ltd is registered with the Isle of Man Financial Services Authority as a designated business (register entry). CoinCorner and investments in cryptoassets are not regulated by the Financial Conduct Authority, are not covered by the Financial Ombudsman Service and are not protected by the Financial Services Compensation Scheme.
- Help centre. Search the CoinCorner help centre for how-to articles on the app, the Bolt Card and Checkout.
- Support. Use the web form to send a message to the support team, which CoinCorner describes as British-based.
- Complaints. If something has gone wrong and support has not put it right, you can make a complaint.
Ask the support team
Send your question through the contact page with the email address on your account. Never share your password or a two-factor code with anyone, including someone who says they are from CoinCorner.